Fabric orders are sent out rolled onto cardboard tubes to ensure that they arrive with you in the best possible condition.
My shipping is handled by UPS couriers which is a 1-3 day delivery service. Rolled fabrics are charged at a flat rate of £6.99 for up to 2 metre lengths / £10.00 for up to 10 metre lengths and £15.00 on all orders over 10 metres. All rates apply to UK mainland deliveries only. All customers outside this zone should contact me direct for a shipping quote.
Vintage items are charged according to weight and size of parcel. Most items will be shipped with UPS couriers which is a standard 1-3 day delivery service. Some larger items may need to be handled by a professional furniture courier and I am happy to obtain a quote on your behalf.
Alternatively customers may arrange their own professional courier collections. Please be advised that I do not offer protective packing for items shipped with professional couriers as they should provide their own protective coverings.
Smaller handmade items will be dispatched with either UPS couriers or Royal Mail 1st class ‘signed for’.
All deliveries, with the exception of fabric samples, will require a signature on delivery. If you are out when a delivery is attempted a calling card will be left so you can re-arrange your delivery to suit your schedule.
All fabrics are currently digitally printed to order and lead times are approximately 10 working days from order.
Please be advised that there may be instances when delivery times are subject to delays for reasons beyond my control (severe weather conditions, postal strikes etc) and for which I cannot be held responsible. Any delay of an order against an estimated delivery date does not entitle you to cancel an order.
Whilst I make every effort to ensure that goods arrive with you in perfect condition, please be aware that it is your responsibility to check for any damage to the product and/or packaging before you accept delivery, and to report any damage to me within 48 hours.
If you have any queries at all regarding delivery, please email me at email@example.com or call 01452-452048 before placing any order.
Delivery outside of the UK mainland varies depending on which country and the size of the order. Please contact me direct for an accurate shipping quote.
Import duties, taxes, and charges are not included in an item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to purchasing any items from The Painted Room.